Shipping policy
SHIPPING POLICY
Last updated: September 23, 2026
FAREO prepares every order with care and ships to the address provided at checkout.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after purchase.
Orders placed on weekends or holidays begin processing on the next business day.
During launches, limited releases, holidays, or periods of high order volume, processing times may be extended. If a significant delay occurs, we will make reasonable efforts to notify you.
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
UNITED STATES SHIPPING
FAREO currently ships within the United States.
Available shipping methods and applicable shipping costs are displayed at checkout before your order is completed.
Delivery times shown at checkout are estimated transit times and begin once your order has been processed and handed to the carrier.
Delivery times may vary based on destination, carrier, weather, and other circumstances outside our control.
INTERNATIONAL SHIPPING
International shipping availability may vary by destination.
Customers receiving orders outside the United States may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are not included in your FAREO order total unless expressly stated at checkout.
Customers are responsible for providing accurate shipping information and complying with applicable import requirements.
SHIPPING DELAYS
FAREO provides estimated delivery times but does not guarantee a specific delivery date unless expressly stated otherwise.
FAREO is not responsible for delays resulting from:
- Shipping carriers
- Customs processing
- Weather or natural disasters
- Government actions or restrictions
- Incorrect or incomplete shipping information
- Address changes after shipment
- Other circumstances outside our reasonable control
If your shipment is delayed, please first refer to your tracking information or contact the applicable carrier.
For additional assistance, contact Hello@fareo.us.
INCORRECT SHIPPING INFORMATION
Please review your shipping information carefully before completing your purchase.
If you notice an error, contact Hello@fareo.us immediately.
We cannot guarantee that an address can be changed once an order has been processed or shipped.
If an order is returned to FAREO because the address provided was incorrect or undeliverable, additional shipping charges may apply before the order is reshipped.
LOST, STOLEN, OR DELIVERED PACKAGES
If tracking confirms that your package has been delivered to the address provided at checkout, FAREO is not responsible for packages that are subsequently lost or stolen.
If your package is marked as delivered but cannot be located, we recommend:
- Checking your delivery area and with household members or neighbors.
- Contacting the shipping carrier.
- Contacting Hello@fareo.us if further assistance is needed.
FAREO may assist with a carrier investigation or claim where appropriate.
DAMAGED PACKAGES
If your order arrives damaged, contact Hello@fareo.us as soon as possible.
Please include your order number and clear photographs of the packaging and damaged item.
Damaged or defective merchandise is handled according to our Return & Refund Policy.
TRACKING
Once your order ships, tracking information will be sent to the email address provided at checkout.
Please allow up to 48 hours for tracking information to become active after shipment.
CONTACT
For questions regarding shipping:
FAREO
Hello@fareo.us